Frequently Asked Questions
What is your minimum order quantity?
We do not have any order minimums!
How long will it take to receive my order?
Standard turnaround time is usually 7-10 business days for both DTG printing and embroidery. However, this can vary based on the size and complexity of the order. Rush orders are available for an additional fee.
Can I provide my own items for printing or embroidery?
Yes, you can provide your own items for both DTG printing and embroidery. Please ensure the items are new and clean. We recommend consulting with us first to confirm compatibility with our printing or embroidery processes.
Please note that we will not replace a garment damaged in the printing/embroidery process.
What file formats do you accept for artwork?
We accept a variety of file formats for artwork, including PNG, TIFF, JPEG, and PSD for DTG printing, and EPS, AI, or high-resolution JPEG/PNG for embroidery. Vector files are preferred for embroidery to ensure the best quality.
Can I see a sample before placing a large order?
Yes, we can provide a sample of your design before you commit to a large order. There may be a fee for creating the sample, but this can often be applied towards your final order if you proceed.
Can you match specific colors for printing and embroidery?
We strive to match your specified colors as closely as possible. For DTG printing, we use CMYK color profiles. For embroidery, we have a wide range of thread colors available and can often match Pantone colors. However, exact matches cannot be guaranteed.
Do you offer rush order services?
Yes, we offer rush order services for an additional fee. Rush order availability depends on our current workload and the specifics of your project. Please contact us to discuss your timeline and requirements.
Do you offer design services if I don't have my own artwork?
Yes, we offer design services to help you create the perfect artwork for your project. Our design team can work with you to develop custom graphics, logos, and text. Additional fees may apply depending on the complexity of the design.
Can you print or embroider on any type of fabric?
While DTG printing works best on 100% cotton or cotton-blend fabrics, we can also print on some polyester blends. Embroidery can be done on a wide range of fabrics, including cotton, polyester, and even thicker materials like jackets and hats.
Do you offer fulfillment services for businesses?
Yes, we offer fulfillment services for businesses, including printing or embroidering your items and shipping them directly to your customers. This service can be tailored to your needs, whether you require dropshipping or bulk shipping to one location.